This web site is owned and operated by Good Roots (a trading name of Pod9) who are completely dedicated to your total satisfaction. By accessing this site, you are acknowledging that you have read, understand and agree, without limitation or qualification, to be bound by these terms and conditions. This site is designed to make your shopping experience as safe and enjoyable as possible. If you have any questions in regards to our products or the website please contact us.

Our Contact details:

Good Roots (c/o Pod9), Hillcrest Farm, Shelly, Huddersfield, United Kingdom.
(Note this is a registered address, not a shop which you can visit.)

Shipping and Handling:

We only ship to addresses in Mallorca at present. As most of our orders are bespoke shipping rates will be calculated on an individual basis. This need to be discussed and agreed BEFORE you place your order.

Delivery Schedule:

All delivery timescales need to be discussed and agreed in advance. We delivery all products ourselves to ensure that good arrive safely.

Returns Policy:

As all of our orders are bespoke and created specifically for you we are unable to accept returns or offer refunds. If you are unhappy with your order in any way please let us know when we deliver and we will do everything we can to resolve the issue.

Privacy Policy:

Good Roots do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality.

Data collected by this site is used to:

  1. Take and fulfil customer orders.
  2. Administer and enhance the site and service.
  3. Only disclose information to third-parties for goods delivery purposes.

Click to read our full Cookie Policy

Credit Card Security:

Credit and debit card security is handled by PayPal and is therefore 100% secure.

Prices, Descriptions and Product Information:

Good Roots take the utmost care to ensure the product descriptions, and photographs are accurate and correct at the time of publishing. We make every effort to represent the colour of our products and its packaging as accurately as possible. However, due to the differences in monitors, we are unable to guarantee that the colour you see on your monitor will reflect the exact colour of the product.

Every description or specification is given in good faith based upon the information received by us, from the manufacturer of the product. Good Roots cannot accept responsibility for any omissions or errors in this information. Independent tests have not been performed to verify the accuracy of product claims or ingredient inclusion or omissions.

All prices are shown in Pound Sterling and exclude post and package charges. Prices may change over time.

Product Liability:

Good Roots shall not be held liable for any damages, injury or illness caused by the use of any product. It is the sole responsibility of the customer to read all product instructions carefully, to use the product strictly for the purpose it was designed for, and to ensure that the product is used in a safe and reasonable manner. We shall not be held responsible for any damages, injury or illness that occur due to an allergic reaction, or as the result of any other unforeseen occurrence.

Making A Purchase:

Please contact us before you order so we can discuss your requirements and confirm stock availability and delivery. We then supply you with login details so that you can make your purchase via our website. Just browse our website and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit and debit card payments via PayPal as well as PayPal payments directly. PayPal is 100% secure and your card details are never held by Good Roots.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice via email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Back Orders:

Back orders are not possible on our website. If a product is shown as “out of stock” please contact us.

Tax Charges:

We are not VAT registered so no VAT will be charged.

Additional:

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Good Roots take the utmost care to ensure the product descriptions, photographs and ingredients are accurate and correct at the time of publishing. We make every effort to represent the colour of our products and it’s packaging as accurately as possible. However, due to the differences in monitors, we are unable to guarantee that the colour you see on your monitor will reflect the exact colour of the product.

Every description or specification is given in good faith based upon the information received by us, from the manufacturer of the product. Good Roots cannot accept responsibility for any omissions or errors in this information. Independent tests have not been performed to verify the accuracy of product claims or ingredient inclusion or omissions.

All prices are shown in Pound Sterling and exclude post and package charges. Prices may change over time.