This web site is owned and operated by Good Roots (a trading name of Pod9) who are completely dedicated to your total satisfaction. By accessing this site, you are acknowledging that you have read, understand and agree, without limitation or qualification, to be bound by these terms and conditions. This site is designed to make your shopping experience as safe and enjoyable as possible. If you have any questions in regards to our products or the website please contact us.

Our Contact details:

Good Roots (c/o Pod9), Hillcrest Farm, Shelly, Huddersfield, United Kingdom.
(Note this is a registered address, not a shop which you can visit.)

Shipping and Handling:

We only ship to mainland UK addresses. Shipping is charged at £3.95 per order or free on all orders of £40 or more.

Delivery Schedule:

We aim to process all orders within 1-3 working days and deliver to the UK within 5-7 working days. We cannot be held liable for any delay in delivery. If the goods ordered are out of stock we will notify you as soon as possible and you can either cancel your order, agree to a later delivery time, or choose an alternative.

Orders will be sent to the delivery address you provide us with and we cannot be held responsible if that delivery address is incorrect.

You must inform us as soon as possible if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Returns Policy:

If you are unhappy with your order in any way please get in touch with us and we will do everything we can to resolve the issue.

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods, if unopened and unused, within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days, usually much faster. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or mis-described.

Any goods returned should be as new, unopened and in a saleable condition.

Privacy Policy:

Good Roots do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality.

Data collected by this site is used to:

  1. Take and fulfil customer orders.
  2. Administer and enhance the site and service.
  3. Only disclose information to third-parties for goods delivery purposes.

Click to read our full Cookie Policy

Credit Card Security:

Credit and debit card security is handled by PayPal and is therefore 100% secure.

Prices, Descriptions and Product Information:

Good Roots take the utmost care to ensure the product descriptions, and photographs are accurate and correct at the time of publishing. We make every effort to represent the colour of our products and it’s packaging as accurately as possible. However, due to the differences in monitors, we are unable to guarantee that the colour you see on your monitor will reflect the exact colour of the product.

Every description or specification is given in good faith based upon the information received by us, from the manufacturer of the product. Good Roots cannot accept responsibility for any omissions or errors in this information. Independent tests have not been performed to verify the accuracy of product claims or ingredient inclusion or omissions.

All prices are shown in Pound Sterling and exclude post and package charges. Prices may change over time.

Product Liability:

Good Roots shall not be held liable for any damages, injury or illness caused by the use of any product. It is the sole responsibility of the customer to read all product instructions carefully, to use the product strictly for the purpose it was designed for, and to ensure that the product is used in a safe and reasonable manner. We shall not be held responsible for any damages, injury or illness that occur due to an allergic reaction, or as the result of any other unforeseen occurrence.

Making A Purchase:

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit and debit card payments via PayPal as well as PayPal payments directly. PayPal is 100% secure and your card details are never held by Good Roots.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice via email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Back Orders:

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges:

We are not VAT registered so no VAT will be charged.

Additional:

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Good Roots take the utmost care to ensure the product descriptions, photographs and ingredients are accurate and correct at the time of publishing. We make every effort to represent the colour of our products and it’s packaging as accurately as possible. However, due to the differences in monitors, we are unable to guarantee that the colour you see on your monitor will reflect the exact colour of the product.

Every description or specification is given in good faith based upon the information received by us, from the manufacturer of the product. Good Roots cannot accept responsibility for any omissions or errors in this information. Independent tests have not been performed to verify the accuracy of product claims or ingredient inclusion or omissions.

All prices are shown in Pound Sterling and exclude post and package charges. Prices may change over time.